Shipping & Policies

Payment
Payment accepted is Pay-pal and credit cards.

Shipping
Due to customs regulations live plants are shipped within the US only.

Most orders are processed within 1-3 business days. Excluded are the moss and lichen terrariums, which ship in 3-5 business days. Most items are then shipped via USPS Priority Mail, which should take no longer than 2-3 business days. Please check item description for more info on processing and shipping times.

Please note that processing times are estimates only, not guarantees. If you need an item delivered on a specific date contact us.

Tracking is provided for all orders.

Refunds and Exchanges
Orders can be canceled anytime before actual shipment. Once orders are shipped, all orders are final, no returns or exchanges.

Please inspect your item upon arrival carefully and report damage asap, but not later than one week upon delivery. Please include a picture of the damaged item in your message.

Additional Policies and FAQs
Custom orders are welcome. Everything can be customized to meet your taste and your needs: plants, size, color scheme, or light requirements. Have a specific scene in mind with the little folks? Let us know. We will most likely be able to find the right figures to recreate that memory for you!